If you're experiencing lost connections or blinking products, this guide will help you troubleshoot and resolve these common issues.

The following steps are useful for troubleshooting:

(For the settings on the router, please consult the corresponding manual. It is usually available as a download on the respective manufacturer's website)

1. Make sure the device is connected to a power outlet and is switched on.

2. Ensure there is a strong and stable WiFi network signal. Troubleshooting: Bring a smartphone that is connected to the same WiFi into proximity with the device. Then open a website to check whether you have a strong and stable internet connection.

3. If the device cannot connect to the network despite a good network connection, your router may be overloaded. Try deactivating the WiFi function on one of your other devices to free up the channel.

4. Check that you have entered the correct WiFi password for the router. Check that the name of the WiFi network doesn’t contain any superfluous blanks and you have entered the letters in the correct upper or lower case.

5. Ensure that the device has been added to the router’s 2.4 GHz frequency band. Check whether the 2.4 GHz and 5 GHz frequency bands share the same name. If this is the case, configure different names for the two bands in the router.

6. Check your router’s WiFi settings to make sure you have selected WPA2-PSK as encryption method and AES as authentication standard (or “Auto Select” is specified in both cases). Ensure that 11n has not been set as WiFi mode.

7. If MAC filtering has been enabled for the WiFi network, remove the device from the MAC filter list so that a network connection is allowed. Alternatively, you can disable MAC filtering entirely.

8. Make sure the router’s DHCP service is enabled. If not, the device’s IP address may already be in use.


 

• If your SMART+ WiFi or SMART+ Matter devices are offline, then you should

1. Make sure that the device is powered on or that the battery capacity is sufficient.

2. Make sure that the router which is connected to your device is working as expected.

3. Check whether the name or password of the router is modified.

4. Check whether your device is too far away from the router. You can try to decrease the distance here.

5. Reset the device to factory settings as described in the instruction manual and add the device again.

6. If none of the above options work, contact our support at: smarthome-support@ledvance.com .


 

• If your SMART+ Bluetooth devices are offline, then you should

1. Make sure that the device is powered on or that the battery capacity is sufficient.

2. Place the mobile phone as close as possible to the device.

3. Reset the device to factory settings as described in the instruction manual and add the device again.

4. If none of the above options work, contact our support at : smarthome-support@ledvance.com